Archive for the ‘Social Media’ Category

A Doctor’s Guide to Not Going Broke Under Obamacare

Thursday, August 19th, 2010

Doctors are becoming increasingly concerned that the hidden and explicit costs of Obamacare will have a devastating effect on Medicare. In 2010 many doctors barely break even when treating their Medicare patients and the situation is getting worse. The following is a brief list of options facing private practice physicians as we move into the Obamacare era:

  1. Refuse to treat Medicare patients: I predict that physicians exiting Medicare will soon become a stampede. The stampede will precipitate a national crisis. In a utopia the government would respond by increasing physician compensation under Medicare. In the economically fragile America of the 21st century this will not happen. It is more likely that our government will explore ways to force doctors to continue treating Medicare patients and require physicians to endure the resulting reduction in income.
  2. Retire: Some older physicians are considering this but “getting out while the getting is good” is not an option for many early and mid career doctors.
  3. Move into an exotic practice: There are a number of fields that will be insulated from the coming compensation crunch: botox clinics, concierge medicine, sports medicine and so on.  Many doctors are either not qualified to enter these fields or they find such exotic practices unattractive for a variety of reasons.
  4. Move to affluent communities: There are many communities in America (mostly large urban centers) that have affluent, well-insured populations. Unfortunately the stampede out of Medicare will very likely become a stampede into affluent communities. These may well become islands of medical “hyperservice” with an abundance of well qualified competing medical practices.
  5. Flee the country: It is a big world and many developing economies are desperate for Western medicine. Some of these places are also nice locales in which to live (Brazil for example). Although the compensation crisis and the diminished incomes it produces may lead to a medical brain drain, emigration is such a major disruption of a person’s life, that it will probably not be a serious option for most doctors.
  6. Adjust the patient mix: This, I believe, is the winning solution. Doctors need to consider adjusting the “mix” in their patient populations to enhance the number of well insured patients they treat. This will require marketing and that is an area with which many physicians have little experience. An inexpensive, easy and surprisingly effective marketing tactic is to use social media (examples of social media include: Facebook, Twitter, and Blogging). Subsequent articles in this series will explore the tactics of using social media to market medical practices to upscale clientele.

Several articles already posted in the Bradford Report may also be useful:

  1. Should Doctor’s Tweet?
  2. The Role of Social Media in Attracting Web Site Traffic
  3. (For the ambitious reader) Twitter–Facebook’s Ugly Sister

For advice on using social media to market your specific practice please feel free to contact me at: www.meditechfirst.com

~Jim Bradford, Ph.D.

Should Doctor’s Tweet?

Monday, August 9th, 2010

Process:

  1. Set up a Twitter account in the name of the practice
  2. Advertise the account among the practice’s patients (office signs, special business cards, etc)
  3. Hand out 1 page instruction sheets to show patients how to set up and use their own Twitter accounts
  4. Accept only current or former patients as followers
  5. Initiate a dialog with the patient population through the account’s tweets

Advantages:

  1. A great means of soliciting feedback on current services
  2. A good way to “test the waters” for proposed changes and new services
  3. A good source of suggestions on such things as continuing care, web pages, new services the patient community would like, etc.
  4. Superb public relations for the practice
  5. The novelty of the approach can generate some good “buzz” for the practice (local newspaper articles, etc)

Twitter–Facebook’s Ugly Sister

Sunday, August 1st, 2010

See: http://tinyurl.com/Bradford01

The Role of Social Media in Attracting Web Site Traffic

Friday, June 11th, 2010

A decade ago the most important way of attracting visitors to websites was through search engine optimization (SEO). Although SEO is still an important component of a website strategy, the growth of social media (blogs, interactive eZines, Twitter, chat, Facebook and so on) has added a new strategy in the quest for website visitors—social relevance.

It is often said that “content is king” when describing what it is that draws people to websites. For content to be an effective website “draw” it must meet one or more human needs. It can be entertaining (e.g., The Onion, http://www.theonion.com/); it can address the social desires of its visitors (e.g., 43 Things, http://www.43things.com/); it can address the professional needs of its visitors (e.g., LinkedIn, http://www.linkedin.com/); it can be informative (e.g., Wikipedia, http://www.wikipedia.org/); or it can be used to solve problems (e.g., wikiHow,  http://www.wikihow.com/).

Many corporate sites provide only routine information about their organization presented in language that is about as exciting as the tax code. SEO for such sites is like providing a well drawn map to the South Bronx – the map is great but nobody wants to go there. In addition, many corporations view website creation a little like building a factory—there is a large investment up front followed by a relatively small investment in ongoing maintenance. In the social media age creating a successful website is more like managing a publication—success involves a sustained effort targeted at the site’s most important constituencies.

PinnacleHealth has two major constituencies—the medical community and the patient community. The medical community helps establish PinnacleHealth’s reputation, can provide patient referrals and comprises the pool of prospective applicants when the organization recruits new doctors. The patient community consists of past, current and prospective users of PinnacleHealth’s services. The key question for each group is what needs can the PinnacleHealth site address on an ongoing basis?

As an example, consider the needs of the medical community. This community is already highly engaged in social media. The social landscape is dominated by a half dozen influential blogs (KevinMD,  HIS Talk, etc.) and a small number of aggressively published eZines (Health B2B Marketing, Fierce Practice Management, etc.). These publications define the online social environment for the medical community and they are a rich source of issues that are of immediate concern to doctors.

We recommend that PinnacleHealth use its website to engage the medical community through articles and “op-ed” pieces on the current hot topics in the online medical media. For example, the Federal Trade Commission currently expects doctors and other healthcare providers to take time away from the practice of medicine to help fight identity theft through a program called the “Red Flag Rules.”  Needless to say this is a highly controversial initiative. Recently, Senators John Thune and Mark Begich have proposed a bill that would exempt doctors from this obligation. What is PinnacleHealth’s position on this? If healthcare organizations act as “identity theft cops” what impact will it have on their relationships with the patient communities they serve? What are the legal risks of falsely accusing a patient of identity theft? How much time does this take away from the practice of medicine? The opportunities for opinion, comment, surveys, case studies, and creative solutions on this one issue are nearly endless. It is also a good example of the kind of content that characterizes successful websites in the age of social media.